Although they are innocent, and subsequently released, the incident shakes Gallant and his faith in the fairness and equality of the police. They evidently later became friends, as shown when Frank suffered a heart attack, a fact that really concerned Jerry. Job brief. Thanks for exploring this SuperSummary Study Guide of “Front Desk” by Kelly Yang. Chapters 54-67. Randi is a bit of a rebel and is often seen wearing unprofessional attire more suitable to a club than an ER. She supervises a pediatric surgical rotation with Dr. Benton. Four red-headed children, one of whom is African American, show up at the hospital and declare that Morris is their father. At one point, while out working in the field he is wounded by an Iraqi gunman. Troy Evans, the actor who portrays Frank, had previously made a guest star appearance in the pilot episode "24 Hours" as a character named "Officer Martin." "Debut author Yang weaves in autobiographical content while creating a feisty and empowered heroine. Jerry's mom had also appeared in a long shot in the Season 3 episode "Don't Ask, Don't Tell," berating Jerry for using her trashcans to trap a kangaroo on the loose. Resilient Mia stumbles over and over again, but she satisfyingly picks herself right back up, often with the help of her parents, Calivista family, and friends. Yosh "Yoshi" Takata was the second male nurse introduced in ER, after Malik McGrath. In season 12, the new chief nurse Eve Peyton, Samantha Taggart fired her but she was later rehired when an airplane exploded over the city shortly after takeoff and County was seriously short on nurses. Frank also tends to show a bit more patience and concern around children, and when a ten-year-old girl who had been kidnapped and raped for months died from gunshot wounds in the ER (Season 12) even Frank was too appalled to say anything witty. At the end of season 8, he was among those who paid their respects at Mark Greene's funeral and assisted in the smallpox evacuation, trying to save Dr. Romano from losing his arm. Her character had a sweet and innocent demeanour, and frequently featured in comical subplots. When Ray Barnett protests angrily at Haleh being allowed to evaluate him to Susan Lewis, Lewis sharply tells him, "Haleh has been here longer than anyone- she knows what she's talking about." The American medical drama ER features an extensive cast of fictional characters. Morris wants him to get help to deal with the trauma, but Brenner tells him he is dealing with "in my own way". In the pilot episode, when Julianna Margulies's character, nurse Carol Hathaway, is brought to the hospital with a drug overdose, Morgenstern tells Dr. Greene (Anthony Edwards) that he needs to "set the tone" to get the unit through the difficulty of treating one of its own. Skye told Anspaugh that she did not want that job as she was not planning on staying in Chicago but Anspaugh pointed out that she was the most qualified member of staff and gave her an ultimatum: all or nothing. He makes amends with his son in California, and goes to live with him. Kerry later tries to reconnect with Kim but Kim had moved on to a new partner. During his commentary on the ER season 1 DVD set, Michael Crichton confirmed that Frank and Officer Martin were the same character. When Pratt informs Dr. Anspaugh of Brenner's attitude, it is revealed that Brenner is Anspaugh's nephew. During this time, Gallant is keen in helping her settle in. At first Kerry does not believe him, but Jerry finally manages to get out the words, "Here's your change," then hands her a bunch of coins that have been fused together. Luckily, he is frequently bailed out by another resident named Nick Cooper. Anspaugh was present during Carter's intervention meeting when Carter's post-stabbing drug addiction was discovered at the end of season 6. This comment leads to a great deal of speculation among the staff about what she went to prison for, including a betting pool. But she also had a hostile attitude towards most if not all of her working ER nurse staff; nearly all the doctors apart from Weaver instantly disliked her, and many of the nurses eventually began to turn against her. Front Desk also highlights a variety of immigrant hardships through the many visitors the Tangs give free respite to, ... Front Desk delights with its spunky main character who offers young readers lessons in being fearless. Her other appearances often revolve around the various pregnancies of different characters in the show, including Carol Hathaway, Elizabeth Corday-Greene, Chloe Lewis, and Abby Lockhart. List of desk clerks and other non-medical staff in ER, https://en.wikipedia.org/w/index.php?title=List_of_ER_characters&oldid=997662017#Desk_clerks_and_other_non-medical_staff, Lists of American drama television series characters, Short description is different from Wikidata, Pages using infobox character with unknown parameters, Creative Commons Attribution-ShareAlike License, October 3, 1996 (Episode: Let the Games Begin), October 9, 2008 (Episode: Another Thursday at County), May 11, 2006 (Episode: The Gallant Hero & the Tragic Victor), March 7, 1995 (Episode: Love's Labor Lost), January 22, 2009 (Episode: Love Is a Battlefield), October 10, 1996 (Episode: Don't Ask, Don't Tell), March 25, 1999 (Episode: Sticks and Stones), March 19, 2009 (Episode: Shifting Equilibrium), Surgical Attending (2004) At the end of season 11, when Dr. Carter leaves the hospital, he tells Morris to "set the tone" just as Mark Greene had told him at the end of season 8. Only a few months in to his internship, a helicopter crashes in the ambulance bay and Gallant is in the thick of the action. Chapters 13-26. Ten-year-old Mia Tang lives and works at the motel where her immigrant parents are employed. Clemente and Kovač clash over just about every case that comes through the ER, and Kovač is so annoyed by Clemente that he decides to seek the ER Chief job for himself. The incident haunts him, however. The most important aspect of the customer to understand today is the intent. Front Desk Character Analysis Mia Tang Mia is a precocious 10-year-old who emigrated from China with her parents when she was eight and now helps run the front desk of the Calivista Motel. "Officer Down". Character Analysis. Her first episode was in the pilot, "24 Hours", in 1994. In talking with her, Mark discovers that she is new to Chicago and feels sympathy for a lost soul in a new city. Jerry is single and there was no mention of him being married or having a girlfriend, although at the beginning of "The Gallant Hero and the Tragic Victor," he turns down Dr Clemente's (John Leguizamo) offer of a beer because he's meeting a "lady friend." When Greg Pratt died in the Season 15 premiere "Life After Death," Frank was deeply shaken and upset. Basing the story on her own childhood experiences, Yang writes Mia's dreams into reality without sacrificing or minimizing the heartbreaking realities of many immigrants' hardships. The series finale, "And in the End...", also shows Brenner mentoring and giving support to new medical student Julia Wise (Alexis Bledel) after the death of a patient. David Morgenstern is responsible for a sage piece of advice that has been handed down throughout the series. Neela is also attracted to Barnett, but they never get into a formal relationship, even after Gallant's death. However, other doctors laugh at Morris's diagnosis and refused to authorize critical care, and he privately admits to Sam Taggart that he knows "most of the other ER staff think I'm a joke." Shortly after arriving (season 8), Gallant accompanies Dr. Weaver to the scene of an ambulance that had been transporting a pregnant woman to hospital and been trapped under fallen power lines. He has given the ER some comic relief and appears to be good friends with desk clerks Frank Martin and Jerry Markovic, to whom Malik once played a joke on, during his birthday surprise party. She has been Nurse manager two times over her 35 years at County;[5] in 1997 when Carol Hathaway was home following her suspension from the ER and between 2000 and 2002, doing a terrible job in her first time there but a competent one the second time around. In the second episode of season 13, Weaver herself told him that it was her fault that Clemente kept working at County as long as he did, despite concerns from the staff and mishaps before. However, over time, the two eventually become firm friends. When asked for information by the staff (and sometimes patients, if their requests seem unreasonable) Frank typically gave a very sarcastic response, then (only sometimes) refers them to what they need. Front Desk is also fairly heartbreaking. A psychiatric consultant rules his peculiar behavior is caused by posttraumatic stress disorder or sleep deprivation, presumably from his vigilance in avoiding his stalker. Unhappy with how things ended, Mark uses his doctor status to find Cynthia's new address. Many readers will recognize themselves or their neighbors in these pages. During his brief appearance, Dr. Lawrence shares his experiences with the members of the ER staff. [1] Due to his connections, he helps Tony Gates get a 13-year-old ICU patient into a clinical trial there. He then helps Weaver deliver the pregnant woman's baby. Also known as a front desk receptionist. It quickly becomes apparent that Lawrence is in the early stages of Alzheimer's disease. They met during a trip to Las Vegas, in which they got drunk and later married. If Mr. Yao finds out the Tangs have been hiding immigrants in the rooms, they’ll be doomed!… Meet Hank. In a 12th-season episode, it is revealed that Jerry is also fluent in American Sign Language, when he volunteers to interpret for a boy who was trying to bring a drugged girl to the ER and wound up being assaulted due to a misinterpretation by the police. Chapters 41-53. The following season, Gallant returns home to finish his training as a doctor. In the end, even at the suggestion of his bandmates, Barnett chooses medicine. As well as treating injured US soldiers, Gallant's unit also treats injured Iraqi civilians. In the episode Separation Anxiety, Morris becomes attracted to a female patient whom he later learns is an undercover narcotics cop (Claudia Diaz, played by Justina Machado). Noticing how well Boulet and his son relate, Anspaugh asks Jeanie to be his son's part-time private caregiver. In particular, she obsessed over Dr. Mark Greene, writing erotic stories featuring him, stealing his gloves and lab coat, and decorating her Christmas tree with twin heart-shaped ornaments bearing their faces. Dr. Morgenstern worked at County General Hospital until 1998 after he made a mistake during a surgery and tried to make Dr. Peter Benton the scapegoat. The event gives Weaver a lot of respect for Gallant and his ability to keep his head under pressure. It comes to a breaking point early on when Pratt cracks a patient's chest without supervision and ropes in Gallant to help. As a result of this, Barnett loses both legs and moves back to Baton Rouge to live with his mother. Takata's character is Japanese, gay, and a convert to Judaism. Despite being a full-fledged doctor, he doesn't have any easier time. On returning to Chicago, Mark finds that Cynthia has quit her job without leaving a forwarding address. He has an older sister named Victoria who lives in an assisted-care facility in Evanston, IL because she was in a car crash on prom night caused by her drunken teenage boyfriend that left her with brain damage at age 17. Coming from a family with a military background, he had previously been on active duty as a member of the US Army Reserve, who is paying for his scholarship. Cynthia Hooper, portrayed by Mariska Hargitay, first appears in Episode 071 "Something New" as an applicant for the job of ER desk clerk. Chapters 27-40. Season 14. Two officers visit the ER later on and inform Neela of his death. Although Gallant had now left County as a regular character, he appeared in a few episodes during the following two seasons. Morgenstern returned to the ER in 2009 when his mentor, Dr. Kosten, wanders from his nursing home and returns to the ER he was instrumental in building. He was involved in a "friends with benefits" relationship with new ER Chief Dr. Skye Wexler, which later ended after he lashed out at her for excluding him from her life and accused her of being a slut. Episode 3. He is on a convoy of trucks, when the unit is ambushed by Iraqi insurgents. Heavy themes, including extortion, fraud, and racism, are balanced with the naïve dreams and determination of a 10-year-old Shirley is a female surgery nurse usually seen either in the operating room or just outside, informing the surgeons about matters that are needed (for instance Romano or Corday receiving phone calls). At the beginning of Season 10, new medical student Neela Rasgotra has started her rotation at County. Her interview with Mark Greene and Carol Hathaway does not go well as she appears very emotional and somewhat unreliable and inexperienced given her work history. Chapters 1-12. She is last seen in the Season 10 episode "Shifts Happen" dancing to hip hop music at the front desk with Dr. Pratt at 3:00 AM. Unaware of the doctor's demise, Morris, stoned, waits at the admit desk to be disciplined, doing nothing to assist the other doctors as they deal with the fiery crash. All this offered a more complex illustration of his life and contradicted his workplace reputation as an elderly grouch. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. He is easily angered when residents in the ER question his medical decisions. Friction develops between Cynthia and some members of the ER staff, particularly Carol who did not want her to be hired in the first place and lashes out at Cynthia whenever she does anything wrong (which is fairly frequent). However, Gallant has a few emotional scars from the war; he revealed to Neela that he is going to counseling sessions for veterans, before revealing that he wants to finish his training in Iraq, by volunteering for a second tour of duty. He returns to the US with the girl and while on 72 hours leave, he renews his relationship with Neela. Lily Jarvik is one of only six characters to appear in every season of the show, having made her first appearance in episode 1.08 "9½ Hours". Sam called her in while Eve was away. Chapter Summaries & Analyses. Kovač's main complaint with Clemente is that, regardless of whether Clemente is right or not, he will take the initiative on procedures whether he has the approval/opinion of other Attendings. Equally, Frank was deeply affected when Jerry was shot in the 12th-season finale. Amongst them, the tag "Doyle" can be seen, the only former doctor on the wall to have not been a main character. Following Skye's promotion, Pratt considered handing in his notice feeling undervalued but later changed his mind. Lee, he found that they had been checked out. In the episode where all the nurses strike Malik continues to work and states that he doesn't have to worry because it doesn't get much cheaper than an LPN, so he was safe. After intercepting a message from Cornell University for Mark – he had been trying to verify whether or not Lee actually had graduated from there – Lee snapped. He then met with her again when she interviewed for an attending position. It was explained in his return to the show in season 13 as to why he left County he said it was because he had felt trapped in Chicago and needed to do something new, so he left to travel the world. It also seemed that she confabulated quite extensively; several times, she mentioned a major incident in her life in response to someone confiding a similar incident to her. In the episode "Age of Innocence", it is revealed that Brenner was molested as a child by his mother's boyfriend. Later on in the year, Pratt and Gallant are arrested on suspicion of being the two gunmen at the 'Doc Magoos' shooting. Hank Caleb is one of the weekly residents of the Calivista Motel, but he’s so much more than that -- he’s Mia’s friend, mentor, and confidante. At first Lawrence does not want to admit to what is happening, but the signs of his mental deterioration soon become readily apparent. Doyle could have left her job in the ER after the mess of the sexual harassment lawsuit she had on Romano was never going to be pursued. Clemente is subjected to drug tests and is kept under close watch by Luka Kovač and other staff; Kovač wants him gone but neither he nor Kerry take any steps to fire Victor from his job. She lives in a motel, not a house. Although shocked by this, his comical attempts to be a "good dad" become a recurring theme for the character in subsequent episodes; the kids do love him, however. Later in "Shifting Equilibrium", Brenner is shown to be visiting a therapist and coming to terms with having been abused. The whole ER is shocked, especially Pratt, who takes his death hard. The supporting characters are rich in voice and context, with multiple villains and friends that achingly reveal life in America in the 1990s for persons of color and those living in poverty. They get married in the Emergency departments waiting area. He remained both a surgeon and a leading board member but his exact position was unspecified for several seasons. Miranda Fronczak, better known to the staff as "Randi", is hired as a Desk Clerk in Episode 028 "Do One, Teach One, Kill One". A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Among them, the tag "Gallant" can be seen. Clemente has relatively minor injuries while Jodie ends up in a coma. She explains that she has been working nights so she can babysit her grandchildren. In the Season 15 episode "The High Holiday", Jerry returns to Chicago as he got tired of Alaska, and was first amicably welcomed back by Frank and Morris. This leads to them sleeping together. One day, a young girl arrives with severe burns, and Gallant insists that she has to be saved. She was a very experienced nurse and had developed some remarkable skills, including the ability to very accurately diagnose a patient's blood alcohol level simply from smelling their breath. Enjoy this free preview Unlock all 31 pages of this Study Guide by subscribing today. Character Analysis. Ethel "Chuny" Márquez is one of six characters who has been in all seasons of ER. FRONT DESK. When Abby is unable to address Romano, the three nurses are replaced and each given a 90-days suspension. The following is a list of characters whose portrayer received "Starring" billing at some point of the series. Front Desk By Kelly Yang. Meet Jason. He initially clashes with Dr. Pratt, a brash new intern who disparages Gallant's abilities. Some of her clothes are designed and made by herself, and she attempts to market them under the label "Randi wear". Front Desk Summary and Study Guide. Clemente's behavior includes relieving himself in public, property damage, and threats of violence. Gallant's belongings are given to Neela and it is revealed that he recorded himself on tape as a message to her just in case he died. Jerry's mother tells Archie Morris that she applied to Harvard four times for him, but he was never able to make it into college, and complains about Jerry's paycheck. Mark ultimately admits to Cynthia that he is not in love with her, and upset, Cynthia returns to Chicago. Dr. Anspaugh was originally going to fire Luka Kovac until Weaver spoke up. Not much is really known about Lily as she was never been given much of a storyline to truly develop her character. On the tape, Michael apologizes to Neela for leaving her for Iraq. In this position you also may be required to use email to communicate to guests, clients and outside vendors as well as your boss or other company employees. Around April, Neela accidentally gives a patient the wrong medication. In 1999 Anspaugh resigned as chief of staff because of his son's death and was replaced by Robert Romano. During season 5, she accuses Dr. Romano of sexual harassment. 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